1. Introduction​

Welcome to Fen & Pheasant. I take your privacy seriously and am committed to protecting your personal data. This Privacy Policy explains how I collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

By using this website, making a purchase, placing a booking, or submitting your information via a contact form, you agree to the practices outlined in this policy.
 

2. What Information I Collect

I may collect the following personal information when you interact with me:

 

• Identity Information: Your full name or business name

• Contact Information: Your email address, telephone number, and postal address

• Booking or Purchase Details: What service or item you’ve ordered, date/time, and delivery or event details

• Payment Details: I do not store payment information directly. Payments are processed securely through third-party providers like SumUp, Square, or bank transfer (BACS)

• Technical Data: Your IP address, browser type, device information, and how you use the site (via cookies and analytics tools)

• Marketing Preferences: If you opt in to my newsletter or promotional emails

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3. How I Use Your Information

I only use your personal information where it is lawful to do so. This includes:

• Managing orders, bookings, or services

• Responding to your questions or messages

• Sending service-related updates or confirmations

• Emailing promotions or updates (if you’ve opted in)

• Keeping accurate financial and booking records for legal and tax purposes
   

I will never sell your data or share it with third parties for marketing purposes.
 

4. Legal Basis for Processing

I rely on the following lawful bases for processing your personal data:

• Consent – where you have clearly agreed (e.g. signing up to emails)

• Contract – where processing is necessary for a booking, order, or other service you’ve requested

• Legal Obligation – where I’m required by law to retain data (e.g. HMRC records)

• Legitimate Interests – where it is necessary for my business operations and does not override your rights

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5. How I Store and Protect Your Data

Your data is kept secure in the following ways:

• Digital data is password-protected and, where possible, two-factor authenticated

• I only use trusted platforms such as Wix, Google Workspace, and secure payment gateways

• Access to your data is limited to me (and any authorised support who follow this policy)

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I only keep your data for as long as necessary. Typically, customer and booking information is retained for up to 6 years to comply with accounting and tax regulations.
 

6. Your Rights Under GDPR

You have the following rights:

• To request access to the data I hold about you

• To request corrections to your data if it is inaccurate or incomplete

• To withdraw your consent at any time

• To request that I delete your personal data (unless required to keep it)

• To object to certain types of data processing

• To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been breached
   

7. Cookies

This website uses cookies to improve your browsing experience and help me understand how visitors use the site.

You can manage or disable cookies via your browser settings at any time.
 

8. Third-Party Services

I may use the following third-party platforms to support the website or services:

• Wix – for website hosting and contact forms

• Square / SumUp / BACS – for secure payment processing

• Google Analytics / Wix Analytics – for understanding visitor behaviour
   

These third parties have their own GDPR-compliant policies and are trusted by many businesses across the UK.
 

9. Contact Me

If you have any questions about this policy or wish to exercise your data rights, please contact:

Fen & Pheasant

Email: hello@fenandpheasant.com